Refund policy

Refund & Returns Policy

At Black Ox, we are committed to providing high-quality products that deliver real results. Your satisfaction is our priority, which is why we offer a 60 day money-back guarantee to ensure a risk-free shopping experience.

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Contact & Support

If you have any questions about returns, refunds, or exchanges, our Customer Support team is here to help.

Email: support@blackoxlabs.com
Response Time: We aim to respond within 24 hours.

To ensure a smooth process, please include your order number, email, and a brief description of the issue in your request.

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Returns & Refunds Eligibility

We accept returns within 60 days of receiving your order. To be eligible for a return, the product must meet the following criteria:

Product Condition: Unused, in original packaging, and in the same condition that you received it.
Proof of Purchase: An order confirmation email or receipt.
Return Request: Contact our support team at support@blackoxlabs.comΒ before returning any product.

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Refund Policy

We offer a 100% money-back guarantee under the following conditions:

Dissatisfaction with Product Performance: If you are unsatisfied with your purchase and it has not met your expectations, you may request a refund.
 Product Arrives Damaged: If your order arrives defective or damaged, please send us an email with photos/videos of the issue within 7 days of delivery. We will send a replacement or full refund.
Lost or Stolen Orders: If your package was lost in transit, we will work with the shipping carrier to track it down. If it cannot be located, we will send a replacement.

Non-Refundable Items

  • Final sale items or digital products.

  • Items that have been used or are not in resellable condition.

  • Subscription-based purchases (if applicable).

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Return Process

  1. Contact Us: Email support@blackoxlabs.com with your order details and the reason for your return.

  2. Approval: Once approved, you will receive return shipping instructions via email.

  3. Shipping the Return: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.

  4. Inspection & Refund: Upon receiving your return, we will inspect the item and process the refund within 14 days

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Exchange Policy

If you would like to exchange your item for a different variant or product, please contact us within 30 days of receiving your order. We will guide you through the exchange process.

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Processing Time for Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • Approved Refunds: Processed within 14 business daysto your original payment method.

  • Delayed Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

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Important Notes

  • Do not send products back without prior approval.

  • We reserve the right to deny refunds for items that do not meet our policy conditions.

  • Customers are responsible for shipping the items back to us. We do not provide prepaid postage labels.

  • Shipping costs for returns are non-refundable unless the return is due to a mistake on our end.

  • We reserve the right to modify this policy.

Thank you for choosing Black Ox. We appreciate your trust and look forward to serving you!

For further assistance, please contact support@blackoxlabs.com.